A Bigger, Better Service Team
With more than 5,000 installations across 7 continents, Matthews is the only organization with a truly global reach. Whether you need a complete rebuild or just a single part, you can be sure of getting everything you need to keep your crematory profitable and productive. Our team can service any Matthews or Thermtec unit, anywhere in the world.
Now, we're better and faster than ever, with more people and resources to keep your cremation going strong. With new leaders, tools, and technology we've cut the lead time for our service jobs by up to 75%. We've invested more than $1 million to make sure we deliver a world-class service experience every time you call.
Our Service Leadership Team
We have created a new leadership team that brings together amazing experience.
8 Global Service Centers
More service regions. More Time on your job. Less downtime.
Bigger Team for Better Service
With 26 technicians and counting, we have the largest service team in the cremation industry.
On-Call Field Service
Our service teams can support any brand of crematory equipment, anywhere in the world.
VIP Care
A worry-free, fixed-cost maintenance program ...
Preventive Maintenance
Prevent problems before they start with an annual inspection.
