Phone Support

Email Support

M-pyre® 2.0 Cremators

If you have a cremator with our M-pyre 2.0 control system (using a keyboard and mouse to control your cremations) then you'll get our highest level of support. The easiest way is to click the "Instant Support" button on your M-pyre control screen and one of our technicians will get in touch.

800-327-2831

Available 24/7,
365 days a year

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or click "Instant Support" on your Cremator Control Screen

Other Matthews Cremators

If you have a non-Mpyre cremator, our skilled technicians are still happy to help during our extended support hours. You can call or submit a support request for the next business day response. Be sure to describe the problem, the model of your cremator, and the best time to get in touch.

800-327-2831

Mon-Fri 6 AM to 7 PM U.S. Eastern Time

Please email This email address is being protected from spambots. You need JavaScript enabled to view it.