SERVICE PROGRAMS


VIP Care

Tired of the Stress and Headaches?   

We're all familiar with the cost, the downtime, and the headaches of unexpected service issues, but finally, there is a worry-free solution to crematory maintenance. We've created a unique combination of flexible, yet fixed service plans at an affordable per-cremation cost. It's a bumper-to-bumper maintenance contract for your cremator that also includes Preventative Maintenance Inspections to keep your facility performing efficiently. So sit back and leave the service worries to us!

You Deserve the Best.

Our team spends countless hours in the classroom and in the field learning the most advanced techniques in crematory service, repair and maintenance. Trust the only service company that offers a 100% Satisfaction Guarantee on our workmanship, so you can always carry on with confidence that with Matthews you receive the best! 
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The Worry-Free Solution for Crematory Maintenance


  • Less downtime
  • Fixed, per-case service cost
  • Technology upgrades
  • All-inclusive equipment warranty

Flexible Plans to Choose From

We offer three flexible service plans in order to meet your individual business needs, comfort level, and budget. 

Bronze Concierge Package

  • Annual Preventative Maintenance Inspection
  • 100% Refractory Repair
  • 100% Electrical Repair
  • 100% Parts
  • 100% Material/ Labor/ Freight
  • 100% Forms and Tool Rentals
  • 100% Satisfaction Guarantee

Gold Concierge Package

  • Annual Preventative Maintenance Inspection
  • 100% Refractory Repair
  • 100% Electrical Repair
  • 100% Parts
  • 100% Material/ Labor/ Freight
  • 100% Forms and Tool Rentals
  • 100% Satisfaction Guarantee
  • Crematory Supplies Included: TCC-1s, Bags & Ties, Mailers, 18"Rollers, Stainless Steel ID Disks

Platinum Concierge Package

  • Annual Preventative Maintenance Inspection
  • 100% Refractory Repair
  • 100% Electrical Repair
  • 100% Parts
  • 100% Material/ Labor/ Freight
  • 100% Forms and Tool Rentals
  • 100% Satisfaction Guarantee
  • Crematory Supplies Included: TCC-1s, Bags & Ties, Mailers, 18"Rollers, Stainless Steel ID Disks
  • Mpyre 2.0 Technology Upgrade: Control Panel Upgrade/Retrofit, Upgraded Remote Control Valves, Virtual Crematory Maintenance, Performance Reports, and much more!

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