Better Training, Better Service
To ensure that our bigger, better service team stays on top of their game, Matthews has added a major expansion of our technical training program. For new technicians, the 6-month program combines classroom training and fieldwork with veteran techs to make sure every tech is well prepared for the surprises that take place at customer sites.
The training program is led by training manager Willis Pritchett, a 15 year Matthews veteran. Billy's experience includes both fieldwork at customer sites and management roles in our Apopka FL manufacturing plant. He brings an encyclopedic knowledge of what it takes to build our machines and keep them running.