If you own a cremator from Matthews, there are lots of ways to get support for your product.
M-pyre® 2.0 Cremators
If you have a cremator with our M-pyre 2.0 control system (using a keyboard and mouse to control your cremations) then you'll get our highest level of support. The easiest way is to click the "Instant Support" button on your M-pyre control screen and one of our technicians will get in touch.
Available 24/7, 365 days a year
or click "Instant Support" on your Cremator Control Screen
Other Matthews Cremators
If you have a non-Mpyre cremator, our skilled technicians are still happy to help during our extended support hours. You can call or submit a support request for next business day response. Be sure to describe the problem, the model of your cremator and the best time to get in touch.
Mon-Fri 6 AM to 7 PM U.S. Eastern Time
Contact our support team directly by filling out the form below. Requests are generally answered on the next business day. Please complete all the fields below: