More Skilled Technicians, Less Waiting
The final ingredient in the transformation of our service department is a much-expanded team of field service technicians. From 15 technicians in 2019, we've grown to 24 technicians today, with plans underway to expand to more than 30. These technicians come to Matthews from a wide range of service environments, ranging from commercial masonry installations to weapons systems in the military. They all share one common emphasis, thought - a commitment to giving our customers a truly outstanding service experience, wherever they're located.