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MEET SOLOMON SKLON
Solomon Sklon is another long-time veteran at Matthews Environmental, working within both the service and production departments for the past 14 years. He currently serves as the Service Scheduler, scheduling service repairs, upgrades, maintenance, as well as new equipment startups. He uses his technical knowledge and experience to provide additional assistance on our technical support hotline, where he helps customers try and troubleshoot their machine, in order to avoid unneeded service calls or potential downtime.
We are evolving in a way that the service team has never evolved before. We have a new emphasis on leadership in the department, a revamped training program, new talent, and our technicians are starting to do service and repair on newer cremation equipment that has never been repaired in the field until now. Our technicians are working on more complex equipment while being held to higher quality and safety standards than ever before. The most challenging part is getting our technicians to clients as fast as clients need them. Training or growing technicians take time. Growth is slow, and we will make some mistakes along the way, but we are taking the right steps to grow properly as a department and provide excellence in service.