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MEET CECILIA MORALES-PRATHER
Operations Manager of Service
Cecilia Morales-Prather has been a dedicated Matthews Environmental employee for 21 years. She started her career as a bilingual receptionist and due to her skill for organization and detail orientation, she was promoted to more support-oriented positions. Through her career at Matthews, she gained 10 years of experience specifically working with the Service department, ensuring that service requests were scheduled and completed.
Currently, she serves as the Operations Manager, where she helps lead the service and logistics team.
Cecilia's focus for providing excellent customer service stems from the value she places on Communication. She stated, "as service providers listening, is just as important, if not more so than just, speaking with our customers. When I speak to a client and I can hear a smile in their voice, I'm happy to know I have done my part in somehow creating a positive relationship with a Matthews customer."