Cremation Technical Support

 

mpyreroom

 

If you own a cremator from Matthews, there are lots of ways to get support for your product.

Phone Support

Email Support

M-pyre® 2.0 Cremators

If you have a cremator with our M-pyre 2.0 control system (using a keyboard and mouse to control your cremations) then you'll get our highest level of support. The easiest way is to click the "Instant Support" button on your M-pyre control screen and one of our technicians will get in touch.

800-327-2831

Available 24/7,
365 days a year

Email Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.

or click "Instant Support" on your Cremator Control Screen

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Other Matthews Cremators

If you have a non-Mpyre cremator, our skilled technicians are still happy to help during our extended support hours. You can call or submit a support request for next business day response. Be sure to describe the problem, the model of your cremator and the best time to get in touch.

800-327-2831

Mon-Fri 6 AM to 10 PM U.S. Eastern Time

Use the support request form below, or email Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.


Support Request

Contact our support team directly by filling out the form below. Requests are generally answered on the next business day. Please complete all the fields below: